Privacy Policy

When we use the term “personal data” in this Privacy Policy, we refer to information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, to an individual or household. This does not include aggregated or de-identified information that cannot be associated with a specific individual.

Our Collection and Use of Personal Data

The personal data we collect, the manner in which we collect it, and how we use it will depend on your interactions with us and the services you use (e.g., submitting a request/inquiry, registering for an account). We may also collect personal data automatically when you interact with our website.

Information You Provide Us

Collection of Personal Data:

• Account Registration and Profile Information: If you register an account, we collect identifiers such as your email address, username, and password. We may link this information with your activity on our website, including your account status and usage history.
• Feedback Information: If you provide feedback or reviews, we collect your contact information and any comments or ratings related to our services.
• Communications: When you contact us (via forms, calls, or chats), we gather your contact details and any content you provide.
• Location Data: We may collect information about your device’s location, particularly if you grant us permission through your device settings.
• Newsletters and Email Communication: We may use your email address to send you updates about our services and marketing communications.

Automatically Collected Information

We and our third-party service providers collect personal data automatically when you visit our websites, including your activity history and interactions with our services. This information may include:

• Log Data: Information about your IP address, browser type, device model, and usage patterns.
• Cookies and Tracking Technologies: We use technologies like cookies, web beacons, and pixels to collect data about your interactions with our services.

Collection from Third Parties

We may also collect personal data from third parties, including:

• Business Partners: Information collected by our partners that may be relevant to the services you use.
• Service Providers: Personal data from payment processors or marketing partners, which we utilize for service delivery and improving our offerings.

Uses of Personal Data

We use the personal data we collect for various purposes, including:

• Providing Services: To facilitate property searches, connect users with real estate professionals, and enhance customer experiences.
• Product Development: To create and improve our services and offerings.
• Communication: To respond to inquiries and provide support.
• Compliance: To meet legal obligations and protect our rights.

Disclosure of Personal Data

We may disclose your personal data in the following instances:

• Within ByHomeOwner Group Ltd: Your data may be shared among different departments to ensure efficient service delivery.
• With Business Partners: At your request, we may share your data for services related to your inquiries.
• Service Providers: Personal data may be shared with vendors that assist us in business operations, adhering to contractual restrictions on their use of your data.
• Legal Compliance: We may disclose information to comply with laws or legal processes.

Your Rights

• Access and Correction: You can access and update your account details at any time.
• Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in those communications.
• Geolocation Data: You can manage location data permissions through your device settings.

Children’s Personal Data

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children. If we become aware that a child’s data has been collected, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you via appropriate communication channels. Your continued use of our services after updates indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at: